Running With Color Art

Creating memories through art lessons, birthday parties and customizable artwork!

Frequently Asked Questions

 

WHEN WILL MY CUSTOM ARTWORK BE SHIPPED OUT?

All ARTWORK WILL TAKE ANYWHERE FROM 3-11 WEEKS TO HAVE IT BACK IN TIME FOR THE HOLIDAYS (DECEMBER 22ND)

IF IT NEEDS TO BE SHIPPED I KEEP THIS IN MIND TO GET THEM TO YOU IN A TIMELY MANNER DURING THIS BUSY SEASON. I AM NOT RESPONSIBLE IF THE US POSTAL SERVICE CAUSES IT ARRIVE AFTER CHRISTMAS. THANK YOU KINDLY FOR YOUR PATIENCE.

PRINTS TAKE 1-2 BUSINESS DAYS TO SHIP OUT (THESE WILL GO BACK ONLINE WHEN THE CUSTOM WINDOW CLOSES)

*AROUND CHRISTMAS IT CAN TAKE TWICE AS LONG TO SHIP OUT*

 

WHERE DO I SEND MY PICTURE THAT I WANT PAINTED?

PLEASE EMAIL TO RUNNINGWITHCOLORART@GMAIL.COM ALONG WITH YOUR NAME,PETS NAME OR SAYING, AND YOUR ORDER NUMBER

I DONT HAVE A GOOD PICTURE?

NO PROBLEM. SEND 3-4 OR MORE AND TELL ME WHAT YOU LIKE IN EACH. PLEASE KEEP IN MIND I DO PAINT FROM A PHOTOGRAPH TO CREATE YOUR PET’S PORTRAIT BUT IF YOU DON’T LIKE THE TONGUE OUT I CAN DO A CLOSED MOUTH, NO COLLAR, ADD A BOW TIE SENERIO.SIMPLE ADD ON OPTIONS ONLY PLEASE AND THANKS FOR UNDERSTANDING.

IS THIS THE ONLY TIME I CAN ORDER?

YES, HOLIDAYS ARE VERY BUSY AND THIS 2 WEEK WINDOW IS THE ONLY TIME TO PLACE AN ORDER ONLINE INORDER TO RECIEVE IT BY CHRISTMAS.

ARE MUGS DISHWASHER SAFE?

HAND WASH ONLY ALTHOUGH IF THEY MAKE AN ACCIDENTAL TRIP ON THE TOP SHELVE THEY WILL LIKELY SURVIVE. I’VE ACCIDENTALLY DONE IT.

ARE MUGS MICROWAVE SAFE?

THEY ARE NO LONGER MICROWAVE SAFE ONCE PAINTED, YES THE BOTTOM OF EACH GLASS SAYS THEY ARE. I CAN EXPLAIN. AS A SMALL BUSINESS IN IT’S FIRST OFFICAL YEAR OF GROWTH I HAVEN’T GOTTEN WHOLESALE MUGS WITH MY BRAND LABEL SO I CURRENTLY BUY THEM AS A THIRD PARTY SO THEY ALREADY HAVE THE LABELS OF DISHWASHER AND MICROWAVE SAFE WRITTEN ON THEM. PLEASE PLEASE IGNORE THOSE AS THEY ARE 100% NOT MICROWAVE/DISHWASHER SAFE.

WHAT IF I NEED TO CANCEL A GIRLS NIGHT IN WORKSHOP OR BIRTHDAY PARTY?

THAT IS TOTALLY OK IF DONE 7 DAYS PRIOR TO THE START OF THE WORKSHOP/BIRTHDAY PARTY BUT YOUR RETAINER TO SECURE THE INITIAL DATE WILL NOT BE REFUNDED.

WHAT IF ITS BAD WEATHER FOR A GIRLS NIGHT IN AND WE NEED TO CANCEL?

IF THERE ARE CONDITIONS THAT PREVENT ME FROM COMING TO YOU. FOR EXAMPLE, TORNADO OR SNOW STORM. WE WILL RESCHEDULE FOR THE NEXT AVAILABLE DATE.

WHAT IF I NEED TO CANCEL AN ART LESSON?

PLEASE ALLOW 24 HOURS IN ADVANCE OF THE START OF YOUR LESSON. THIS ALLOWS ME THE CHANCE TO RESCHEDULE YOU AS WELL AS FILL THE SPOT. IF YOU SHOULD CANCEL LESS THAN 24 HOURS IN ADVANCE OF THE START OF CLASS THE FIRST ONE WILL BE WAVED AS I UNDERSTAND THINGS COME UP BUT THE REMAINDER OF CANCELLATIONS WILL NOT BE REFUNDED. IF YOU GIVE NOTICE THEN THE LESSON WILL CERTAINLY BE RESCHEDULED AT NO ADDITIONAL CHARGE. IF YOU CANCEL LESS THAN 24 HOURS IN ADVANCE AND IT’S NOT THE FIRST TIME THEN YOU WILL BE CHARGED FOR THAT LESSON AND A MAKEUP. THANK YOU KINDLY FOR YOUR UNDERSTANDING.

CAN I RETURN MY ARTWORK?

DUE TO THE NATURE OF EACH INDIVIDUALIZED CUSTOM ARTWORK PIECE ALL SALES ARE FINAL ON CUSTOM ARTWORKS. ALL OTHER NON CUSTOM PRODUCTS ARE IN STORE (ONLINE) CREDIT ONLY.

HOW DO I HANDLE CUSTOM ARTWORK WHEN IT COMES TO WASHING?

MUGS AND TREAT JARS. DO NOT SOAK OR GET THE ARTWORK WET. YOU MAY WASH THE RIM AND INSIDE WITH WARM SOAP AND WATER. IF WATER GETS ON THE OUTSIDE JUST DAB DRY, DO NOT SCRUB. DON’T RUB THE ARTWORK IN ANY WAY. I CAN’T SCRAPE IT OFF WITH A KNIFE BUT AS A PRECAUTIONARY MEASURE TO ENSURE IT’S LONGEVITY THESE ARE THE INSTRUCTIONS I SUGGEST SO THAT IT LASTS FOR YEARS!

WHAT IF IT ARRIVES BROKEN?

PLEASE PLEASE LET ME KNOW AS I CAN NOT CONTROL HOW THE USPS HANDLES “FRAGILE MARKED PACKAGES” SOMETIMES (RARELY 2X SO FAR IN MY 4 YEARS OF BUSINESS) THEY DO ARRIVE DAMAGED. I WILL DO MY BEST TO GET YOU A NEW ONE IN A TIMELY MANNER AS I KNOW HOW IMPORTANT THESE GIFTS ARE FOR THE HOLIDAYS. I PRAY THIS DOESN’T HAPPEN TO ANYONE.